Job Description

Job Title: Customer Care Officer

Salary Range:300$-500$
Industrial: Construction  and Engineering   
Location: Phnom Penh Cambodia
Report to: Customer Care Manager / Sales Manager

Key Responsibilities

1. Customer Service & Communication

• Act as the main point of contact for customers regarding inquiries, complaints, and service requests
• Provide accurate information about construction progress, handover procedures, and after-sales services
• Maintain professional and friendly communication with customers via phone, email, and in-person

2. After-Sales & Defect Management

• Receive, record, and follow up on customer defects, maintenance, and warranty claims
• Coordinate with site, engineering, and maintenance teams to resolve issues promptly
• Track and monitor defect rectification until completion

3. Customer Records & Reporting

• Maintain customer databases, contracts, handover documents, and service records
• Prepare customer service reports, complaint logs, and follow-up status
• Ensure accurate documentation and timely updates

4. Coordination & Internal Support

• Work closely with sales, construction, and project teams to ensure smooth customer handover
• Schedule site visits, inspections, and handover appointments with customers
• Support management in improving customer service processes

5. Customer Satisfaction & Relationship Management

• Conduct customer satisfaction surveys and collect feedback
• Proactively identify customer needs and suggest service improvements
• Maintain long-term relationships and protect company reputation

Job Requirements

Education

• Bachelor’s Degree in Business Administration, Customer Service, Marketing, or related field

Experience

• Minimum 1–3 years of experience in customer service or customer care
• Experience in construction, real estate, property management, or housing projects is an advantage

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and complaint-handling skills
• Ability to work under pressure and manage customer expectations
• Good coordination and time-management skills

Language & Technical Skills

• Proficient in Khmer and English (spoken and written)
• Computer literacy (MS Office)