Job title: Customer Care
Job type: Permanent
Emp type: Full-time
Industry: IT
Salary type: Annual
Salary: negotiable
Job published: 31-12-2025
Job ID: 38130
Contact name: Men Meng
Phone number: +85578305544
Contact email: mmeng@agb-consulting.com

Job Description

Job Title: Customer Care Officer

Salary Range:300$-500$
Industrial: Construction  and Engineering   
Location: Phnom Penh Cambodia
Report to: Customer Care Manager / Sales Manager

Key Responsibilities

1. Customer Service & Communication

  • Act as the main point of contact for customers regarding inquiries, complaints, and service requests
  • Provide accurate information about construction progress, handover procedures, and after-sales services
  • Maintain professional and friendly communication with customers via phone, email, and in-person

2. After-Sales & Defect Management

  • Receive, record, and follow up on customer defects, maintenance, and warranty claims
  • Coordinate with site, engineering, and maintenance teams to resolve issues promptly
  • Track and monitor defect rectification until completion

3. Customer Records & Reporting

  • Maintain customer databases, contracts, handover documents, and service records
  • Prepare customer service reports, complaint logs, and follow-up status
  • Ensure accurate documentation and timely updates

4. Coordination & Internal Support

  • Work closely with sales, construction, and project teams to ensure smooth customer handover
  • Schedule site visits, inspections, and handover appointments with customers
  • Support management in improving customer service processes

5. Customer Satisfaction & Relationship Management

  • Conduct customer satisfaction surveys and collect feedback
  • Proactively identify customer needs and suggest service improvements
  • Maintain long-term relationships and protect company reputation

Job Requirements

Education

  • Bachelor’s Degree in Business Administration, Customer Service, Marketing, or related field

Experience

  • Minimum 1–3 years of experience in customer service or customer care
  • Experience in construction, real estate, property management, or housing projects is an advantage

Skills & Competencies

  • Excellent communication and interpersonal skills
  • Strong problem-solving and complaint-handling skills
  • Ability to work under pressure and manage customer expectations
  • Good coordination and time-management skills

Language & Technical Skills

  • Proficient in Khmer and English (spoken and written)
  • Computer literacy (MS Office)